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Academic Quality Officer (Resolutions)

Salary £31,933.09 - £37,611.48 (Manchester) £34,933.09 - £40,611.48 (Wembley)
Location Manchester or Wembley
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This is a Temporary, Full Time vacancy that will close in {x} days at {xx:xx} BST.

UCFB are looking for an Academic Quality Officer (Resolutions). This is a temporary position, covering Maternity Leave.

The Academic Quality Department plays a key role in maintaining the Institution’s academic quality standards, and is also the administrative focus for student complaints.  The post holder will use their academic quality knowledge and experience to coordinate and provide high quality and well informed support for the Institution’s complaints and misconduct processes and procedures.

Key Tasks

Acting as the Institution complaints and misconduct coordinator for:

- Student complaint cases

- Student misconduct and disciplinary cases

-  Academic misconduct cases

- Fitness to Practice cases

Acting as the first point of contact for students, staff or external stakeholders with questions / seeking support in relation to complaints and misconduct policies and procedures

Providing the highest standard of case work organisation and administrative support ensuring procedural compliance with the appropriate Institution and/or validating partner regulations.

Working closely with colleagues across Registry Departments to ensure that, where appropriate, case outcomes are recorded on the Institution’s student records system.

Supporting the Head of Department (Academic Quality) as required with any cases that proceed to appeals stages and / or onwards to the Office of the Independent Adjudicator (OIA).

Creating and maintaining ‘quick and easy’ on-line guides for students and staff to support understanding and compliance with the complaints and misconduct policies and procedures.

Identifying requirements for further guidance and training and working with senior colleagues within the Academic Quality Department and validating partner/s to:

- develop and deliver training workshops

- source external training materials and advertise them appropriately to staff

Please see Job description for further details and Person specification.

University Campus of Football Business (UCFB) is a leading destination for degree courses in the sports and football industry. UCFB prides itself on providing students with stimulating curriculum in a unique environment at iconic campuses in London, Manchester and Miami.

UCFB provides innovative football and sports courses at undergraduate, postgraduate and executive education levels, which are tailor-made to give students and industry professionals alike the best possible chance of a successful career.

Since 2011, UCFB’s purpose is to provide diverse, experienced, best-in-class graduates to the football and sports industries, equipping the current and future diverse leaders of the global sports industry with the skills, knowledge and network to take the world of sport to continually new heights.

30 days annual leave and bank holidays

Christmas closure and birthday leave

Life assurance

Flexible & hybrid working opportunities

Staff
events

Enhanced parental leave and sick pay

24/7 employee assistance programme

Ride to work
scheme

CPD and learning & development

Enhanced Occupational Sick Pay

Free Eye Tests & VDU Glasses

Bereavement Leave/Time off for Dependants

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